Sr IT Systems Administrator

Join Waabi, a leading company in the self-driving technology industry, as a Sr IT Systems Administrator. In this high-ownership, onsite role, you will provide hands-on technology support for our San Francisco location and help scale IT operations across all Waabi locations. You will manage day-to-day IT operations, troubleshoot complex technical issues, and collaborate with teams across the organization to deliver scalable solutions. The ideal candidate is a hands-on problem solver with experience in IT systems administration, desktop support, or IT operations roles.

• Support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner with teams across the organization to deliver scalable solutions.
• Administer endpoint management platforms for Windows, macOS, and Linux devices, support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting.
• Own day-to-day IT operations for the San Francisco office, including workstations and peripherals, printers and print services, conference room technology and A/V systems, network connectivity troubleshooting, and physical IT infrastructure.

• Ability to prioritize multiple requests while maintaining excellent customer service
• 5+ years of experience in IT systems administration, desktop support, or IT operations roles
• Familiarity with security frameworks such as NIST, ISO 27001, or SOC 2
• Experience with automation and scripting (PowerShell, Bash, Python, or similar)
• Experience working in a fast-paced, high-growth technology environment
• Experience administering endpoint management tools such as Microsoft Intune, JumpCloud, Jamf, or similar platforms
• Experience supporting onsite office infrastructure, including networking, printers, conferencing systems, and peripherals
• Willingness to participate in an IT support on-call rotation
• Experience with identity and access management concepts, including user provisioning, permissions, and authentication
• Strong troubleshooting skills across hardware, software, networking, and user-facing technologies
• Strong written and verbal communication skills with the ability to document technical processes clearly and with a customer service mindset
• Experience supporting a multi-site organization with both onsite and remote users
• Experience with Microsoft Entra ID, Google Workspace, Okta, or similar identity platforms
• Experience with SSO integrations using SAML and SCIM
• Ability to lift and move material up to ~50 pounds
• Experience supporting Windows and macOS environments in a business setting
• Passionate about self-driving technologies, solving hard problems, and creating innovative solutions
• Experience working in startups