Customer Support Officer (Japanese speaking) – Remote Japan

RMG Talent

United States Posted October 22, 2026

Apply on company site How to apply

Check how well your resume matches this job

Remote Full-time Mid level
Salary Range

$2,000 a month

Job Description

This is a remote position.

Customer Support Officer (Japanese speaking) – Remote Japan
Overview
A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.
Responsibilities
  • Help clients open and maintain trading accounts
  • Answer enquiries by email, phone and internal channels
  • Make welcome calls and follow-ups
  • Explain trading platforms and services; troubleshoot MetaTrader issues
  • Resolve back-office and account enquiries and handle complaints
  • Liaise with internal teams and escalate complex cases
  • Support marketing with translations and events when needed
Requirements
  • Native or fluent Japanese, written and spoken
  • Fluent English (B2+)
  • University or college degree
  • Strong communication and interpersonal skills
  • Comfortable with CRM, email platforms and MS Office
  • Able to work independently and under pressure
  • Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
  • Able to work 08:00–17:00 or 09:00–18:00 Japan time
What's offered
  • Approx. USD 2,000/month (12 salaries a year)
  • Remote from Japan after an initial 3-month paid training period in Cyprus
  • International, multicultural FX/CFD environment
  • Learning and growth opportunities
Position details
Salary: Approx. USD 2,000 per month (12 salaries a year)
Location: Japan
Work mode: Remote
Working hours: 08:00–17:00 or 09:00–18:00 Japan time
Job Type: Full time
Experience: Customer support / CRM experience
Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
Industry: Forex/FX

Originally posted on Himalayas

Required Skills
customer service Japanese troubleshooting English communication CRM artificial intelligence
Similar Jobs
Internship-Customer Support DUV team- Tainan

ASML

Business Development Manager – Japanese Market

RMG Talent

Overnight Customer Service Rep

Circle K

Lead Customer Service Representative

Circle K

How to apply

You apply on RMG Talent’s own careers site. No account needed.

Apply on company site
How well do you match?

Upload your resume and ARes scores it against this job in a few seconds. No account needed.

Your resume is read to calculate the match and then deleted. Nothing is saved.

Already have access? Sign in
About RMG Talent

See every open role at RMG Talent on ARes.

More Jobs at RMG Talent
Share This Job