Trade-In Valuation Specialist, Amsterdam

Description:
As a Valuation Specialist, you will work cross functionally with Used Car, Delivery, Sales, Service and external valuations partners to appraise and value trade-in vehicles. You will also develop skills to price vehicles that we sell (either retail or wholesale). You have a deep curiosity to learn and you will develop an understanding of vehicle pricing dynamics in our markets. You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will act as an ambassador for the Valuations Team within the Used Car Team, and for Tesla.

The regular working times of the Employee are Monday - Saturday*, from 9 AM to 6 PM, based on a 40-hour work week.
*subject to works council consent, which is pending at the date of signing this Agreement

Responsibilities:
Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets
Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends
Accurately record valuations and track inventory using Tesla’s internal system
Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience
Lead and support training initiatives to ensure field sales teams understand trade-in processes
Support field teams in resolving customer questions and concerns
Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

Requirements:
Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred
Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Team Player: Ability to thrive in a team-based environment and achieve common goals
Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines
Market Adaptability:  Excellent English skills required; knowledge of Norwegian, Italian, German, French, Arabic, Hebrew is an advantage
IT Know-how: Good knowledge of MS Office with experience with reporting systems and/or Excel, experience with CRM is a plus
License & Certificates: Must have had a valid driver’s license for minimum of 2 years
Eligibility to work in the Netherlands (EU citizenship or valid work permit) is required