ON CALL Esthetician

JOB OVERVIEW:

Under the general guidance of the Spa Supervisor, the Esthetician is responsible for delivering exceptional facial treatments, skincare services, and personalized guest experiences at The Source by Delano. This role provides restorative and rejuvenating treatments in accordance with established protocols, professional standards, and guest needs. The Esthetician maintains the highest standards of cleanliness, safety, professionalism, and confidentiality while educating guests on skincare and appropriate home-care recommendations.

YOUR KEY RESPONSIBILITIES:

• Perform facials, skincare treatments, body treatments, and approved enhancements in accordance with established treatment protocols, scope of licensure, and brand standards
• Conduct thorough skin consultations, review intake information, identify contraindications, and customize treatments to guest needs and goals
• Maintain cleanliness, disinfection, and sanitation of treatment rooms, tools, equipment, and work areas before and after each service
• Prepare treatment rooms with appropriate linens, skincare products, supplies, and properly sanitized equipment before guest arrival
• Ensure guest comfort and satisfaction through attentive, discreet, and personalized service throughout each treatment
• Document services, relevant skin observations, contraindications, guest preferences, and recommended follow-up care accurately in approved systems
• Maintain guest privacy, professional boundaries, informed consent, and confidentiality at all times
• Follow applicable Florida esthetics regulations, infection-control requirements, manufacturer instructions, and spa safety procedures
• Attend required product knowledge training, treatment protocol education, departmental meetings, and service-standard training
• Support spa opening, closing, inventory, product rotation, and treatment room replenishment as needed
• Coordinate with the Spa Supervisor, front desk, and fellow therapists to ensure smooth scheduling and guest flow
• Recommend suitable skincare products, treatment enhancements, and future services in a consultative, guest-centered manner
• Promptly report guest concerns, adverse skin reactions, equipment issues, or maintenance needs to the Spa Supervisor
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate clearly and professionally, both verbally and in writing, with guests and spa colleagues.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.