Manager of Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of Customer Success based in the United States.

The Manager of Customer Success will lead and develop a regional team of Technical Account Managers and Customer Success Operations Managers, driving customer retention, satisfaction, and long-term growth. This leadership role focuses on ensuring customers successfully adopt, implement, and operationalize SaaS solutions while maximizing their value. You will shape and execute customer success strategies aligned with broader business objectives, strengthen strategic customer relationships, and promote a customer-centric culture.

Working closely with Sales, Product, Marketing, and Support, you will help deliver a consistent and effective customer experience. Through performance measurement, customer feedback, and proactive risk management, you will identify opportunities for improvement and ensure meaningful customer outcomes.