Front Desk Receptionist

Responsibilities and Duties

• Greet customers, visitors, vendors, and employees in a friendly and professional manner.
• Provide a consistently high level of customer service to both internal and external customers.
• Maintain a welcoming, organized, and professional reception area.  Maintain office appearance and ensure common areas are professional and ready for customers and employees.
• Answer incoming telephone calls promptly and professionally and route calls to the appropriate employee or department.
• Visitor planning and management.  Assist visitors with check-in and notify employees when their guests arrive.
• Support visitor access and security procedures in accordance with company policies.
• Coordinate conference room availability and assist with meeting preparation.
• Receive, sort, and distribute incoming mail and packages.  Coordinate outgoing mail, courier pickups, and other deliveries.
• Maintain office and breakroom supplies and coordinate replenishment as necessary.
• Assist with ordering stationery, office supplies, and other administrative materials.
• Assist with facility maintenance and service requests.
• Support employee meetings, customer visits, branch events, lunches, and other office activities.
• Assist Management, Administration, and other Departments as requested.  Data entry supporting accounting tasks.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.