Customer Experience & Operations Administrator

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Jobomschrijving

Invoicing & Financial Administration Prepare, verify, and process invoices for customer service activities across European markets. Review work orders, service reports, and supporting documentation prior to invoicing. Follow up on missing, incomplete, or inaccurate information.

Collaborate closely with Finance to ensure accurate and timely billing. Administrative Support Maintain and update administrative records and documentation. Ensure data accuracy within ERP and CRM systems.

Provide administrative support to Customer Experience and Customer Care teams. Prepare, monitor, and manage a variety of operational documents and reports. Supply Chain & Warehouse Support Provide administrative back-up for spare parts order processing.

Support logistics and warehouse administration activities. Assist with shipment documentation and transportation-related paperwork. Act as a flexible support resource during peak periods or colleague absences.

International Coordination Communicate regularly with customers and colleagues across Europe. Support cross-functional collaboration between various departments and countries. Bachelor's degree or equivalent through experience.

Previous experience in an administrative, customer service, or commercial support role. Experience with invoicing or billing processes is a strong advantage. Strong organisational skills with excellent attention to detail.

Customer-oriented mindset and effective communication skills. Ability to prioritise tasks and manage multiple responsibilities simultaneously. Flexible, proactive, and supportive team player.

Capable of working independently while maintaining strong collaboration with colleagues. Good knowledge of Microsoft Office applications. Experience with ERP systems is an advantage; SAP knowledge is considered a plus.

Fluent in Dutch and French Knowledge of German is highly desirable Good level of English