Sales Operations Coordinator, North America

Join Yoto, a fast-growing interactive audio platform for kids. As a Sales Operations Coordinator, you'll ensure a positive customer experience through the ordering and delivery process. You'll communicate with internal teams and customers, resolve exceptions, and support operational optimization. Ideal candidates have 3+ years of sales operations experience, proficiency in multiple processing platforms, and a detail-oriented, service-driven mindset.

• Assurer le bon déroulement des commandes sur toutes nos plateformes de vente (y compris Shopify, Amazon, Netsuite, EDI) et être le contact principal pour toutes les exigences de traitement D2C en Amérique du Nord.
• Collaborer avec les équipes de service client, de logistique et de croissance pour garantir une résolution rapide des problèmes et soutenir toutes les exigences d'intégration et de traitement des commandes B2B.
• Participer à l'examen et à l'identification des causes profondes des problèmes systémiques et des inefficacités, et soutenir le développement, l'optimisation et l'enregistrement des procédures opérationnelles standard.

We are looking for an experienced
Sales Operations Coordinator
to join our North American Operations team. You will be centered around ensuring our customers’ experience through the ordering and delivery process is positive and swift. You are curious, have a sharp eye for detail, are excited about automation and have experience in using multiple processing platforms.

You will own day-to-day communication with internal teams and customers, resolving exceptions quickly to fulfil orders to or within our customer commitments.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create
Yoto Originals like BrainBots
.

• Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re over 250 employees spread across the world... and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!

What you’ll be doing :

• Order Fulfillment & Systems Management:

• Ensure the smooth flow of orders on all our sales platforms (includes Shopify, Amazon, Netsuite, EDI)
• Be lead 3PL contact and liaison for all North American D2C processing requirements
• Liaise between Customer Happiness, Logistics and Growth teams to ensure swift resolution of issues
• Support all B2B onboarding and order processing requirements
• Support Routing Guide reviews to ensure compliance and efficiency
• Handle ad-hoc order related requirements, including New Product Introduction actions
• Manage direct/partner sales orders
• Process any ad hoc credits/refunds
• Report and resolve ad hoc issues.
• Operational Optimization:

• Support review and identify root cause of systemic issues and inefficiencies
• Support development, optimization, and recording of Standard Operating Procedures in line with global best practice
• Support key initiatives and retail customer onboarding.
• Reporting & Development:

• Daily global system and order processing checks and troubleshooting
• Compile data for internal teams to support business decisions and execute daily support tasks.

What you’ll bring:

• Sales Ops Experience:

3+ years in a similar Sales Operations or order management role.

• Platform Expertise:

Proficiency in Shopify Plus back-office maintenance, Amazon Seller Central and retailer portals, as well as NetSuite or similar ERP systems.

• Process Optimization:

Proven history of automating manual tasks and developing scalable policies and processes.

• Attention to Detail & Service:

Detail-oriented with a service-driven mindset focused on rapid, effective internal and external customer support.

• Communication & Collaboration:

Excellent cross-functional communicator, comfortable working remotely and collaborating in a fast-paced environment.

• Technical Proficiency:

Strong Google Workspace and MS Office skills, with proven ability to manipulate data and generate reports.

• AI & Automation:

Proven use of AI tools, reporting and automation to bring about process efficiencies.

Nice to have:

• Logistics & Flexibility:

Comfortable collaborating remotely with global teams, willing to travel to warehouses as needed, and experience with big box retail.

Salary:
$70,000 - $80,000 based on experience

How we use AI at Yoto

We think using AI to work smarter is part of the job.

At Yoto, we use AI to help us move faster and reduce manual work so we can focus our time on creativity, problem-solving and impact. We don’t want to use AI to cut corners - it’s about smart usage that makes space for the work that really matters. Our intention is to be thoughtful about how we use AI. We treat its outputs as a starting point, not the final answer, and we take care to use it responsibly - especially given the trust families place in Yoto.

We don’t expect everyone to be an AI expert, but we do expect people to be curious, to experiment, and to keep improving how they work. If you prefer to do everything manually, you might find our pace and expectations challenging.

The magic at Yoto comes from people working here, not their prompts. AI should help us move faster, not change what makes working here great.

What you can expect from us:

• Flexibility:

Hybrid working - At least
1 day a week on average in our Brooklyn office. You are welcome and encouraged to come in more than this. How you meet the minimum expectation is up to you, to ensure you're happy and productive in your role whilst also getting that vital face time with your colleagues. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.

• Financial:

Receive Noncontributory Long Term Disability Insurance and Life Assurance / AD&D insurance that covers you from day one of service. 401(k) Retirement Savings Plan where Yoto matches up to 4% of your contributions, from day one of service. Generous employee referral bonus scheme.

• Health & Wellness:

Medical, Vision and dental insurance where 85% of costs for you and your family paid for by Yoto
;
and a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through Health Advocate.

• Time Off:

31 PTO days per year, which include 20 vacation days, plus 11 holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.

• Helping Families:

Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Dependent Care Flexible Spending Account (FSA) which allows you to use pre-tax dollars to pay for out-of-pocket dependent care expenses.

• People & Planet:

Up to 2 volunteer days per year. A Book Allowance of up to $50 a year to contribute to your professional development.

• Fun Perks:

You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility, giving our team the freedom to balance life and work in ways that suit them.

We’re committed to fostering a diverse, inclusive, and equitable environment where everyone feels valued, respected, and supported. Our Diversity, Equity and Inclusion group - sponsored by a member of our Executive Team - meets regularly to amplify diverse voices and perspectives, ensuring that all employees have a space to be heard. We don’t just embrace differences - we celebrate them. From curating inclusive audio content for families (
check out our DEI selection
) to building a workforce that reflects the diversity of our community, we believe that diverse perspectives drive innovation and make us stronger.

At Yoto, hiring decisions are based on skills, experience, and passion. We work continuously to improve representation, remove bias from our processes, and ensure fair evaluation for all candidates. We invite individuals from all backgrounds to explore opportunities with us and be part of a company that champions flexibility, equity, and inclusion.
Learn more about our commitment to People and Planet on our website
.

Please only apply or engage with Yoto jobs posted on our careers page (

or

). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.