Senior Program Manager, Spares and RMA Supply Chain Architecture

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The Spares and RMA Process and System Architecture leads complex, multidisciplinary initiatives to scale Google's production compute infrastructure operations. Focusing on supply chain transformation, process architecture, and system integration, in this role, you will formulate strategic roadmaps for Spares, Return Material Authorization (RMA), and Reverse Supply Chain operations. By partnering closely with operations, software, and cross-functional teams, you will establish scalable first-party and third-party capabilities that align with customer needs, delivery speed, cost, and quality metrics.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits
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benefits at Google
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Minimum qualifications
Bachelor's degree in Supply Chain, Operations, Engineering, Business, a related technical field, or equivalent practical experience.
8 years of experience in program or project management.
6 years of experience in program management, supply chain operations, operations planning, or compute infrastructure deployment.
Experience leading cross-functional, multidisciplinary technical projects.

Preferred qualifications
8 years of experience managing cross-functional or cross-team projects.
Experience in process architecture, systems integration, or supply chain transformation initiatives.
Experience defining product or process requirements and collaborating directly with software engineering teams.
Strong data analytics and stakeholder management skills with a track record of driving consensus and facilitating change.

Responsibilities
Drive complex, multidisciplinary projects in partnership with operations and software teams to scale the planning and delivery of Google’s production compute infrastructure.
Oversee the planning and delivery of supply chain transformation initiatives, defining process architecture, user journeys, requirements, and implementation schedules.
Develop comprehensive strategies for Spares, RMA, and Reverse Supply Chain operations to build scalable capabilities for dynamic supply chain requirements.
Develop operational goals aligned with customer needs and cost objectives, utilizing analytical and quantitative methods to advance and integrate processes across functions.
Partner with teams to identify gaps, recommend process improvements, standardize policies, and interface directly with software teams to prioritize product management efforts.