Senior Staff, Customer Quality Engineering (CQE)

Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive disciplined technical quality execution across advanced semiconductor products used in AI compute, server, networking, storage, and power-delivery platforms. The successful candidate will lead customer escalations, translate stringent customer expectations into internal execution plans, and strengthen customer confidence through clear communication, rapid response, data-driven analysis, and measurable quality improvement. 

This is a senior individual-contributor role operating at both deep technical and strategic customer-engagement levels. The Senior Staff Quality Engineer will partner with customer engineering, supplier quality, operations, and executive teams while coordinating Renesas functions globally. The role has no direct people-management responsibility but is expected to influence priorities, mentor teams, and drive closure of high-visibility customer issues.  

Responsibilities: 

Hyperscale Datacenter Customer Leadership  

• Act as the primary technical quality interface for top-tier hyperscale datacenter customers, leading quality reviews, executive updates, audits, and complex escalations.  

• Build strong working relationships with customer hardware quality, supplier quality, reliability, manufacturing, and engineering teams supporting AI compute, server, networking, storage, and power platforms.  

• Own customer quality performance analysis, including PPM, RMA, failure-analysis requests, scorecards, recurring trends, qualification status, and customer-specific improvement plans.  

• Prepare concise, data-backed quality updates that clearly communicate technical conclusions, customer risk, containment status, recovery plans, and required decisions.  

• Translate customer requirements and platform expectations into actionable internal priorities with clear owners, timing, risks, and closure criteria.  

Issue Resolution and Risk Management  

• Drive end-to-end resolution of complex semiconductor quality issues from immediate containment through root cause, corrective action, effectiveness verification, and customer closure using 8D and other structured problem-solving methods.  

• Lead urgency-driven investigations across wafer fab, assembly/test, product engineering, design, reliability, failure analysis, supply chain, and supplier quality.  

• Coordinate rapid response for datacenter production interruptions, field returns, qualification concerns, change notifications, and systemic or repeat issues.  

• Manage sensitive customer escalations through disciplined communication cadence, fact-based reporting, risk assessment, executive-ready summaries, and consistent follow-through.  

• Ensure corrective actions address both the immediate failure mechanism and broader systemic risk across related products, processes, sites, and customers.  

Datacenter Quality Strategy and Continuous Improvement  

• Partner with product groups and operations to influence design-for-quality, manufacturing robustness, reliability strategy, traceability, safe-launch controls, and customer-specific quality roadmaps.  

• Use customer feedback, field data, failure-analysis learning, reliability results, and quality metrics to identify systemic gaps, reduce recurrence, and improve customer perception of Renesas quality execution.  

• Drive proactive risk reviews for critical datacenter applications, including new product introduction, qualification readiness, manufacturing transitions, product and process changes, and capacity expansion.  

• Develop scalable best practices for hyperscale customer engagement, escalation management, technical communication, quality documentation, and lessons learned.  

• Anticipate quality expectations associated with high-volume AI and cloud infrastructure deployments, including accelerated ramp, long service life, continuous operation, and supply continuity.  

Cross-Functional Influence and Mentorship  

• Provide technical leadership, coaching, and guidance to CQE and cross-functional teams on hyperscale customer expectations, semiconductor quality requirements, and structured problem solving.  

• Influence global stakeholders without direct authority and align teams around customer-critical deliverables, recovery milestones, and sustainable corrective actions.  

• Mentor less-experienced engineers and raise the quality of failure-analysis requests, 8D reports, executive summaries, customer presentations, and closure packages.  

• Balance priorities across products, sites, and escalations while maintaining urgency and transparency for the customer.