Customer Service & Order Administration Specialist FR/EN

Our client is seeking a Customer Service & Order Administration Specialist FR/EN to strengthen its Customer Service team on a temporary basis. Acting as a key liaison between customers and internal stakeholders, the successful candidate will be responsible for ensuring an efficient order-to-cash process while delivering an outstanding customer experience. Client Details Our client is a well-established international manufacturing and distribution company recognised for its commitment to quality, innovation, and customer satisfaction.

Operating across multiple markets, the organisation offers a fast-paced and collaborative environment where teamwork and continuous improvement drive success. Description As a Customer Service & Order Administration Specialist FR/EN your responsibilities are: Manage the complete order-to-cash process for a portfolio of domestic and international customers.

Process, release, and monitor customer orders received through various channels, including e-commerce platforms, email, phone, and EDI. Provide customers with timely updates regarding order status, product availability, pricing, promotions, shipment tracking, and related documentation. Maintain accurate customer purchase order records within the ERP system for compliance and audit purposes.

Collaborate closely with Supply Chain and Planning teams to validate customer demand against inventory availability. Manage backorders proactively and communicate alternative solutions when supply shortages arise. Coordinate shipments from multiple production sites and third-party suppliers while ensuring on-time delivery.

Prepare and verify shipping, export, and customer-specific documentation. Handle debit and credit note administration. Respond to customer enquiries and manage claims related to logistics, quality, pricing, warranty, transport, and other service issues.

Escalate complex cases according to internal procedures and ensure prompt resolution. Work cross-functionally with Sales, Logistics, Finance, Compliance, Marketing, and Product teams. Produce operational reports and analyse business data to support decision-making.

Identify opportunities for process optimisation and contribute to continuous improvement initiatives. Support the implementation of best practices and departmental performance standards. A successful Customer Service & Order Administration Specialist FR/EN should have:

Holds a Bachelor's degree or equivalent experience. Has initial experience within Customer Service, Customer Support, Order Management, Sales Administration, or Supply Chain Administration. Is fluent in English, both written and spoken.

Possesses a good working knowledge of French. Additional language skills are considered a strong asset. Has experience working with ERP systems, ideally SAP SD (Sales & Distribution).

Demonstrates excellent proficiency with Microsoft Office, particularly Excel, Outlook, Teams, and PowerPoint. Has strong communication, organisation, and stakeholder management skills. Is customer-focused and solutions-oriented.

Can work independently while also being an effective team player. Remains calm and efficient in a fast-paced environment. Displays strong attention to detail and analytical thinking.

Adopts a continuous improvement mindset and strives for service excellence.