Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Technologist, Customer Technical Sales & Support – Cloud & Hyperscaler

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning deep understanding of customer storage architectures, qualification requirements, deployment models, and field issues.

The successful candidate will lead technical engagements from early evaluation through production support, drive issue resolution across firmware, hardware, and systems teams, and translate customer needs into actionable input for product and engineering roadmaps. This is an individual contributor role with broad influence across Sales, Engineering, Product Management, and Quality.