Logistics Operations Manager | Customer On-Site

Based at the customer site in China Grove, the Logistics Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.

Top Daily Responsibilities:

1. Be the single point of contact to manage all NC/SC Operations exceptions & Operational Reporting
2. Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
3. Oversee day-to-day warehouse operations (“boots on the ground”) in a 780k+ sq. ft. facility.
4. Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.

Duties & Responsibilities:

Operations & 3PL Management

• Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
• Oversee on-site activities that impact daily operations, ensuring service commitments are met.
• Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (15-25% local travel - once a month regionally). Moncks Corner, Summerville and Lenoir

Issue Management, Reporting & Escalation

• Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
• Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data.
• Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.
• Continuous Improvement & Projects
• Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
• Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
• Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.

Stakeholder Management & Communication.

• Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
• Present concise status reports to internal and external stakeholders.
• Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.