Manager, Global Technology - Americas Capabilities

Why This Role Matters 

As Manager, you will own measurable business and operational outcomes for technology capabilities supporting the Americas region, including Resolution Management, Post Entry Management, and GNS & Inbond Workflows. You will lead modernization efforts, reduce technology complexity, drive adoption of agentic AI development practices, and ensure the delivery of reliable, scalable solutions that create measurable value fo stakeholders. 

Team and Technology 

You will lead a geographically distributed engineering team spanning multiple countries, offices, and time zones. The team is responsible for the ongoing evolution of business-critical technology capabilities, with a focus on modernization, enterprise alignment, automation, operational excellence, and AI-assisted development practices. You will partner closely with engineering, architecture, product, security, operations, infrastructure teams, and business stakeholders across the organization. 

What Success Looks Like 

• Owned capabilities consistently deliver measurable value to Americas stakeholders. 
• Capabilities become more reliable, efficient, automated, and easier to support. 
• Legacy complexity is reduced through modernization, consolidation, transition, or retirement. 
• Agentic development practices are established within the team, and multiple agentic features are delivered to production with measurable business or operational outcomes. 

Key Areas of Impact 

Coaching for Growth

• Lead and develop a geographically distributed engineering team, fostering accountability, collaboration, continuous learning, and career growth. 
• Drive hiring, onboarding, coaching, and knowledge-sharing practices that strengthen team capability and long-term success. 

Delivering on Commitments

• Own delivery outcomes for Americas technology capabilities, ensuring reliable execution, operational excellence, and measurable business value. 
• Modernize and evolve assigned capabilities while reducing operational friction, legacy dependencies, and technology complexity. 

Hiring and Retaining Excellence

• Build and retain a high-performing engineering team through effective hiring, development, and succession planning practices. 
• Foster a culture of continuous learning, cross-training, and employee engagement across distributed teams. 

Technical Depth and Delivery

• Provide technical leadership, stay engaged through design and code reviews, and ensure the team's solutions align with Global Technology Engineering Principles, enterprise standards, architectural direction, and business objectives. 
• Drive adoption of AI-assisted development practices and engineering excellence across the software delivery lifecycle. 

Architectural Scale

• Lead modernization, enterprise alignment, transition, and retirement strategies for current and future technology capabilities. 
• Drive delivery of agentic capabilities with appropriate guardrails, human oversight, evaluation, and measurable business outcomes. 

Team Collaboration Scale

• Partner across engineering, architecture, product, operations, infrastructure, and business teams to align priorities and improve delivery outcomes. 
• Resolve dependencies and obstacles while promoting shared ownership, transparency, and effective cross-functional execution. 

Influence and Advocacy

• Communicate plans, progress, risks, and outcomes with stakeholders while fostering trust and collaboration across teams. 
• Champion modernization, operational excellence, and adoption of emerging technologies that improve customer and business outcomes. 

Scope of Vision

• Translate organizational priorities into actionable goals, roadmaps, and execution plans for assigned capabilities. 
• Identify opportunities to improve team effectiveness, customer experience, operational performance, and business value delivery. 

Scale of Business Understanding and Impact

• Own measurable business and operational outcomes for Americas technology capabilities, including Resolution Management, Post Entry Management, and GNS & Inbound Workflows. 
• Align capability strategy and engineering investments with stakeholder needs, business priorities, and long-term organizational objectives. 

This position is on-site and may reside at any Expeditors location within the United States based on availability. Candidates must be located near or willing to relocate to an approved Expeditors office location. Relocation assistance is not offered for this position.