Sr Learning Product Analyst

Primary Function of Position

The Sr Learning Product Analyst supports the ongoing development, enhancement, and operation of the organization’s learning products, technologies, and platforms, including learning management systems (LMS), learning experience platforms, digital learning tools, and related integrations. This role combines product management, business analysis, technical problem-solving, and practical knowledge of enterprise learning technologies to help deliver scalable solutions that meet learner, business, and operational needs.

The position works closely with product management, engineering, support teams, and learning partners to gather and clarify needs, translate them into well-defined requirements and user stories, and support enhancements through testing, release, and adoption. The Sr Learning Product Analyst also helps evaluate incoming requests, present recommendations to product governance teams, investigate complex learning product and platform issues, and coordinate cross-functional resolution.

Essential Job Duties

• Partner with product management to gather, analyze, and translate business, learner, and system needs into clear product requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Develop a strong functional and technical understanding of learning products, technologies, and platforms, including learner access, content delivery, learning pathways, assessments, credentials, permissions, notifications, analytics, and integrations, as applicable.
• Use knowledge of learning technology administration and configuration to evaluate requests, investigate issues, validate expected behavior, and recommend sustainable solutions without serving as the primary administrator for each platform.
• Prepare and present enhancement requests, business needs, platform issues, solution options, and recommendations to product governance and core team stakeholders.
• Work directly with learning partners to understand their goals, clarify requirements, assess platform capabilities, and guide requests toward appropriate product, configuration, process, or support solutions.
• Partner with product management, engineering, IT, and other technical teams to refine requirements and support the delivery of out-of-the-box and custom functionality across learning products and platforms.
• Analyze the impact of proposed design and configuration decisions, including implications for learner experience, business processes, integrations, reporting, interoperability, maintainability, and future upgrades.
• Support product backlog management, refinement, prioritization, release planning, and delivery tracking in partnership with product management and engineering.
• Develop and execute User Acceptance Testing plans, test scenarios, and test scripts, and coordinate business validation of new functionality, fixes, and learning product and platform changes.
• Investigate complex learning technology issues, identify potential root causes, document findings, and coordinate with support, engineering, IT, product management, and technology providers, as appropriate, through resolution.
• Provide leadership for learning product and platform support activities by assisting with triage, prioritization, escalation, stakeholder communication, and coordination of cross-functional resolution.
• Identify recurring support issues and recommend product, platform, process, training, or documentation improvements that reduce support demand and improve the user experience.
• Support go-live planning, release communications, change management, post-release validation, and stabilization activities.
• Facilitate or participate in cross-functional meetings, providing clear status updates, recommendations, decisions needed, risks, dependencies, and next steps.
• Research learning products, technologies, and platforms, including LMS capabilities and emerging digital learning tools, and industry practices to recommend practical improvements to the learning technology ecosystem.
• Exercise independent judgment and strong problem-solving skills while escalating significant product, technical, compliance, or operational risks appropriately.