Associate Manager, New Verticals - Fulfillment Strategy & Operations
DoorDash
New York, NY; San Francisco, CA; Los Angeles, CA; Chicago, IL; Seattle, WA; Tempe, AZ; Washington, D.C. Posted November 5, 2026
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Salary Range
$105,400 - $155,000 a year
Job Description
About the Team
New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. New Verticals owns delivery businesses across Grocery, Convenience, Alcohol, Retail, Pharmacy and DashMart. Our Fulfillment Strategy & Operations team has three mandates: onboard merchants well, fulfill every order with speed and accuracy, and keep improving our logistics network. We do it by finding efficiencies, shipping product tooling and launching operational processes at scale.
About the Role
We are scaling our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life.
We have two Associate Manager positions open so throughout the interview process, we will consider you for two roles and align on role fit throughout the interview process! The scopes include:
- Merchant Fulfillment: Build the tools and processes that let merchants pick and pack DoorDash orders quickly and accurately, from substitutions to item availability to store-side workflows.
- Dasher Shopping Supply: Design the incentives, programs and in-app experience that get the right Dashers shopping in the right stores at the right time, with higher speed and quality.
In both roles, you will own a core fulfillment metric end to end, such as order accuracy, pick speed or dasher supply coverage. You’ll use analytical & AI tools to analyze data, build dashboards, size opportunities then build tactical product strategy & operational processes. You'll ship alongside product and engineering by defining the problem, ideating on the requirements and launching product and operational solutions. You’ll design experiments and incentive changes, read the results honestly and scale what works. Not only will you build what makes fulfillment happen, but you’ll also test it - you’ll go into stores, understand the operation by shopping orders and taking that feedback back to the product and engineering teams to solve from first principles.
You’re excited about this opportunity because you will…
- Lead: You'll spearhead cross-functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.
- Strategize: You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
- Build: You will build strategic initiatives and drive innovation across our offerings; this can vary from AI-powered selection predictions to improving the overall shopping experience. This means everything from high-level strategy to operational details.
- Analyze. You love working with data to drive business decision-making and are familiar with SQL.
We’re excited about you because…
- You are an operator. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re also able to think long-term. You are excited to experience our operation firsthand to inform your strategy.
- You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking.
- You’re analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools.
- You’re AI native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
- You have 4-6+ years of experience. You’ve succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, startups or a related experience).
- You have a completed Bachelor’s Degree ideally in finance, economics, computer science, engineering, or a related field. An MBA is a plus!
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.
How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.
Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.
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