Senior Service Engineer

【Main Task】

• Work and perform in compliance with company’s regulation and request.

• Perform Technical Field Service activities

-　Installation and commissioning of equipment

-　Troubleshooting, repair, and maintenance

-　Escalation support

-　User Training / Customer Training

-　Providing sales support

-　All necessary reporting as per company policy

• Demonstrate customer service skills and knowledge with a high level of passion and dedication.

• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.

• Report to Service Manager / Factory on any product issues experienced such as standards of production, qual-ity and safety of the product range

• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.

• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfac-tion.

• Respond to satisfaction surveys, working to resolve customer care issues.

• Provide timely response to all requests from both internal and external customers.

• Perform necessary administrative paperwork in complete and accurate manner.

• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environ-ment.

• Feedback in time on product quality issues on site, as well as marketing information to the company.

• Ensure direct reports maintain company-issued test equipment and support tools.

• Perform other related duties and responsibilities as assigned

【Important Notice】

• 本職務未來可能需接受 SCBA 訓練及配戴呼吸防護裝備，應徵者於投遞履歷前，請評估自身是否能接受相關訓練及工作內容。

【Education】
• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.

【Experience】
• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus.
• Familiar with illumination is a plus
• Excellent communication and customer service aptitude is required.

【Other skills】
• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team.
• Good command of written and spoken English
• Willingness to travel demestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team