Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As an engineering leader at Serval, you'll help shape the technical direction of our platform and build the team that delivers it. This is a senior leadership role with significant ownership — you'll sit at the intersection of technical strategy and organizational execution, accountable for both what we build and how we build it. You'll have real influence over architecture decisions, hiring strategy, and the engineering culture we build from here.

You'll partner closely with our CTO and CEO to translate roadmap into reality and drive engineering excellence across the organization. Serval is at an inflection point — strong product-market fit, a growing customer base, and an ambitious roadmap ahead. We want a leader who is close to the work, close to the team, and invested in getting the details right.

What You'll Do

• Partner with CTO an CEO to define Serval's engineering strategy, architecture direction, and execution plan

• Lead, hire, and develop an exceptional engineering team — creating the structure, processes, and culture needed to scale

• Own delivery of the engineering roadmap, ensuring projects ship on time with high quality and clear accountability

• Set and uphold engineering best practices across code quality, testing, reliability, security, and incident response

• Build strong cross-functional operating rhythms with cross-functional teams to ensure excellent execution and a great user experience

• Establish metrics and systems for engineering effectiveness: planning, estimation, on-call, retrospectives, and technical debt management

• Drive continuous improvement of platform performance, scalability, and maintainability as usage grows

What You'll Need

• 8+ years of software engineering experience, including meaningful time leading teams in an engineering leadership capacity.

• Proven ability to build and scale engineering teams in a fast-moving environment.

• Strong technical foundation and architectural judgment, with hands-on experience shipping and operating production systems.

• Experience partnering cross-functionally and translating product goals into clear technical plans and execution.

• High standards for engineering excellence: reliability, security, and developer velocity.

• Exceptional communication skills and a track record of leading through ambiguity.

• Degree in Computer Science or a related field, or equivalent practical experience.
  

Nice to Have

• Early-stage startup experience.

• Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS, and Terraform.

• Experience building AI-enabled product features (even if not an AI/ML specialist role).

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.