Remote Hotel Reservations Specialist | Customer Support

Destination Knot

Baltimore, Maryland Posted November 5, 2026

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Remote Full-time Mid level
Job Description
 
Location: Remote (U.S.)
Employment Type: Flexible Remote Position
Industry: Travel & Hospitality
 
About the Role
We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.
 
Key Responsibilities
Process and confirm hotel bookings through preferred travel partners
Communicate with clients regarding rates, availability, and details
Provide professional customer service via phone, email, or chat
Research properties and destination amenities to match client needs
Maintain accurate records of reservations and client preferences
 
What You’ll Bring
Exceptional communication and organization skills
Enthusiasm for travel, hotels, and guest satisfaction
Self-discipline and accountability in a remote environment
Basic computer proficiency and comfort learning new systems
 
What We Provide
100 % remote structure with flexible scheduling
Access to professional travel training and certification paths
Mentorship and advancement opportunities within Destination Knot
Access to industry discounts after completion of onboarding
 
Start your remote career in travel with a team that values service, growth, and professionalism.
Required Skills
customer service hospitality attention to detail communication mentoring onboarding
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