Customer Success Manager (Enterprise SaaS)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager (Enterprise SaaS) based in the United States.

As a Customer Success Manager, you will play a key role in building and strengthening relationships with large enterprise customers while driving long-term satisfaction and business value. You will manage strategic accounts, develop customer engagement initiatives, and ensure successful adoption of innovative SaaS solutions. Working closely with restaurant and hospitality clients, you will leverage your understanding of industry operations to identify challenges and recommend solutions that improve efficiency, performance, and guest experiences.

You will lead executive-level business reviews, identify opportunities for account expansion, and proactively address customer needs. Collaborating with Product, Sales, and Support teams, you will act as the voice of the customer and contribute to continuous product and service improvements. This is an exciting opportunity to join a global, technology-driven environment where customer relationships, operational excellence, and measurable results are central to success.