Client Support Specialist

Join Veson Nautical, the leading developer of commercial maritime shipping software, as a Software Support Analyst. In this role, you will provide technical support to our customers, manage and document reported issues, collaborate with consulting and project management resources, and drive business development opportunities. You will become a subject matter expert on the commercial maritime industry and Veson software products, and handle support inquiries from creation to resolution. Strong written and oral communication skills, maritime operations experience, and a desire to work in a fast-paced environment are essential.

• Provide technical support for maritime shipping software, troubleshoot issues, and implement solutions.
• Manage and document reported issues in the bug tracking system, collaborate with consulting and project management resources.
• Identify and drive business development opportunities for existing customers, establish and maintain relationships with key end users.

• Willingness to conduct ad-hoc or exploratory testing
• Analytical thinking and attention to detail
• BSc/MSc level Maritime industry related studies
• Strong written and oral communication skills
• Maritime operations related experience
• Proven ability to proactively address customer concerns and exceed expectations
• 1 year + of in-house superuser or enterprise software applications support experience; ideally ERP, accounting, operations or finance related
• Desire to work in fast-paced, entrepreneurial setting
• Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server
• Demonstrated planning and organisational skills
• At least one of the three following criteria should apply to you:
• Fluent Greek and English language skills (Additional languages welcome!)
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Passion for real-time problem solving and troubleshooting complex problems
• Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
• Plus:
• Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau
• ETRM, CTRM or other trading and financial services related user experience
• Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus