Senior Vice President of Security and New Products (Cloud Success)

Join Salesforce as the Senior Vice President of Security and New Products. In this role, you will lead the anticipation, preparation, and adoption of new product innovation, platform evolution, acquisitions, security mandates, and AI-driven change. You will establish a proactive operating model with key stakeholders, ensure readiness for new products, and bring the voice of the customer back into product planning. This is a unique opportunity to shape the strategy and capabilities that position Cloud Success ahead of the pace of innovation.

• Establish a proactive operating model with Product, Engineering, Security, and Platform leadership to create a scalable approach to New Product Introduction (NPI) tracking, readiness, enablement, and adoption.
• Strengthen and scale an enterprise-wide NPI framework across Salesforce product and platform innovation, ensuring Customer Success has early visibility and is ready to support new products and changes at scale.
• Partner closely with the Chief Information Security Officer (CISO) and Security teams to anticipate upcoming security programs, assess customer and operational impact, and build readiness well ahead of launch.

• Program Leadership: Proven experience leading NPI and building scalable readiness and governance frameworks within large, complex organizations. Ability to establish operating models that span multiple products, teams, and clouds, with strong rigor around tracking, gating, prioritization, dependencies, and accountability from innovation through launch and adoption
• Process Redesign: Experience diagnosing and fixing upstream engagement gaps in cross-functional release/readiness processes — shifting a function from reactive, late-stage involvement to proactive, early engagement
• Data-Based Decision-Making: Drives strategy and prioritization across Platform, Security, and New Products by systematically gathering and interpreting signals — adoption trends, incident and risk data, support and escalation patterns, and product usage metrics — to separate real customer impact from noise. Uses this evidence to allocate resources, set critical incident and security priorities, and make defensible trade-offs between speed, risk, and customer outcomes
• Communication: Exceptional communicator with executive presence, able to translate complex technical/product risk into clear business implications for senior leadership
• Cross-Functional Influence: Track record of aligning disparate stakeholders (Product, Engineering, Security, Platform teams) around a shared roadmap and priorities, including at the executive/SteerCo level
• Experience: 15+ years in product operations, program management, or platform strategy, with 5+ years in a senior leadership role driving cross-functional programs at scale
• Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Security & Risk Fluency: Experience anticipating and mitigating the operational/support impact of security mandates and controls before they reach customers — balancing security urgency with support capacity
• Technical, Product & Platform Acumen: comprehensive knowledge of the Salesforce Platform, products, architecture, and technology ecosystem is required, with strong technical fluency across AI, automation, APIs, integrations, data, security, and product lifecycle management. Demonstrated ability to understand complex technical concepts, anticipate platform and product dependencies, assess customer and operational impact, and translate emerging technology into actionable readiness, supportability, and go-to-market strategies. Comfortable engaging deeply with Product, Engineering, Architecture, Security, and Customer Success leaders to influence technical and product decisions
• Strategic & Execution-Oriented: Comfortable defining an ambiguous, still-evolving mandate while also driving detailed operational execution