Global Head of IT (Chief Information Officer Technical Go-To-Market)

Join ServiceNow as the Global Head of IT (CIO) Technical Go-To-Market. In this role, you will define and drive the technical go-to-market strategy for the Technology Workflows (TWF) portfolio, ensuring global consistency and alignment with regional priorities. You will engage directly in strategic TWF deals and build a world-class TWF Solution Consulting community.

• Definir y dirigir la estrategia de comercialización técnica para el portafolio de Workflows de Tecnología de ServiceNow.
• Ser el vínculo entre las unidades de negocio de TWF, los líderes de Consultoría de Soluciones y los líderes de Consultoría de Soluciones Especializadas a nivel mundial.
• Liderar la estrategia de comercialización técnica global para el portafolio de TWF, incluyendo la elaboración de arquitecturas de referencia y estándares de prueba.

• Experience in SaaS or enterprise technology is required
• Deep expertise across the ServiceNow TWF portfolio. Specifically: ITSM and ITOM (Discovery, Service Mapping, CMDB, Event Management, and AIOps), plus working knowledge of AM (SAM and HAM) and SPM
• Familiarity with Now Assist, AI Agents, and Workflow Data Fabric as they apply to IT workflows
• ServiceNow certifications (CMA, CSA, CIS-ITSM, CIS-Discovery, CIS-SM, and similar) are strongly preferred
• Comfort operating in a matrix across BUs, product, marketing, and Geo and Specialist SC leadership, with a track record of driving alignment without direct authority
• A proven track record of defining technical GTM strategy and measurably improving tech win rates, sales cycle time, or SC productivity
• Experience building repeatable demo, POC, and enablement programs at global scale
• Experience engaging and influencing CIO-level and senior IT stakeholders in customer and internal executive settings
• Strong communication and storytelling skills, with the ability to turn complex technical capabilities into clear outcome narratives for the CIO buyer
• 12+ years in Solution Consulting, Presales, or Technical GTM including at least 5 years leading teams or programs across multiple regions
• Strong analytical skills, including using win/loss and deal data to drive decisions and continuous improvement