Guest Experience Host, Tesla Diner

Description:
The Guest Experience Host is the first impression of the Tesla Diner — welcoming guests, providing menu guidance, and delivering an elevated hospitality experience from arrival through departure. This role requires a proactive, floor-present approach, anticipating guest needs before they arise and ensuring satisfaction at every touchpoint.

Responsibilities:
Greet and orient guests upon arrival, providing a warm welcome and clear overview of the layout, amenities, and ordering process
Maintain an upbeat, confident presence while setting clear expectations for the guest experience from start to finish
Guide guests through menu offerings, including categories, popular items, modifications, and allergens, while identifying upsell opportunities
Assist with kiosk navigation, troubleshoot minor technical issues, escalate as needed, and process payments when kiosks are non-functional
Communicate accurate wait times and proactively manage guest expectations throughout their visit

Requirements:
Energetic, detail-oriented team player with the ability to multitask under pressure and collaborate across front and back of house
Genuine passion for guest hospitality with strong interpersonal and communication skills and a friendly, professional demeanor
Prior experience in a host, cashier, or front of house role preferred; high school diploma or equivalent required
Comfortable handling cash, credit cards, and POS systems with basic math proficiency
Ability to stand for extended periods, lift up to 25 lbs., and thrive in a fast-paced environment
Flexible availability including nights, weekends, holidays, and 8-hour rotating shifts

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$15.16 - $22.74/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.