Retail Electricity Operations Associate

Description:
Our Retail Electricity business empowers customers to reduce the cost of ownership of their Tesla products (like Powerwall, Tesla EVs, and solar panels) through Tesla’s electricity plans. We are not the standard Retail Electricity Provider. We set up the first Virtual Power Plant in Texas through the ERCOT Aggregated Distributed Energy Resource (ADER) project. We are hyper focused on innovative and automated solutions that enable customers to shift their energy consumption profile in ways that maximize bill savings, individual energy security, and grid stability.   We are a small to medium sized Retail Electricity Provider (REP) in Texas and we supply both residential and commercial meters. As we continue to grow our business, we are seeking a detail-oriented operations specialist to ensure seamless day-to-day operations, compliance, and customer satisfaction.

Responsibilities:
Serve as a technical and operational specialist that coordinates with Energy Customer Support, Product Management, Grid Services, and Engineering teams
Manage & resolve ERCOT enrollment exceptions, including Inadvertent Gains & Losses
Support billing operations, including manual interventions where automation is not complete
Generate operational reports & alerts to enable business efficiency and efficacy
Handle escalated customer support cases that require detailed technical troubleshooting to ensure positive customer outcomes & compliance with retail electricity standards
Accumulate, organize, and analyze data on pressing operational issues to aid prioritization of feature requests & priorities with product and engineering leadership
Collaborate with the broader Grid Services team to identify & implement process improvements, mitigate risks, and enhance overall program scalability in a lean environment

Requirements:
Degree in Business, Engineering, Energy Management, or a related field, or equivalent experience
1–3 years of direct experience in retail electricity operations (e.g. at an electricity retailer, utility, or similar organization)
Strong attention to detail and problem-solving skills, with the ability to thrive in a lean, fast-paced setting, while prioritizing positive customer outcomes & regulatory adherence
Proven ability to handle technical troubleshooting and data organization for operational insights
Proficient in data analytics and tools like SQL, Excel, Ziplabs, Tableau, or other reporting software