IT Services Intern (Summer 2027)

Join Amplify, a leading education technology company, as an IT Services Intern for the summer of 2027. This paid, remote internship offers the opportunity to make a real impact on products used by millions of students and teachers. Interns will engage with Amplify's culture, receive mentorship from industry professionals, and gain hands-on experience in IT support, systems administration, cloud services, cybersecurity, and IT operations.

• Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues.
• Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience.
• Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows.

• If you're comfortable with IT support, systems administration, and structured technical troubleshooting, and you're genuinely curious about how technology infrastructure drives seamless digital experiences and long-term reliability, this could be a perfect fit for you
• The ideal candidate will love digging into complex technical problems, bring a collaborative, ask-questions-first energy to your work, and feel excited to help maintain the secure, scalable environment that keeps K–12 learning running without interruption
• While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027
• Knowledge of and interest in the K–12 education technology field
• Full-time availability to participate from June 7, 2027, through August 13, 2027
• Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027
• Strong written and verbal communication skills
• Ability to synthesize information, identify themes, and communicate insights clearly
• Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk
• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms
• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations
• Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration
• Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams
• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience