Patient Access Representative (Part-time, Variable Shift)

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence.

O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.

Job Summary

Adventist Health Kailua is seeking a Patient Access Representative for a part-time regular with 8 hours variable shifts. We are looking for a qualified and dedicated individual who can work onsite at our Kailua, HI location. Responsible for timely and accurate patient registration.

Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment.

Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure correct test is received. Print and collate any paperwork needed for each patient to for distribution to unit/department.

Escorts patients to his/her area or refers patient to available escort as needed.

Job Requirements

Education and Work Experience:

High School Education/GED or equivalent:

Preferred Associate’s/Technical Degree or equivalent combination of education/related experience:

Preferred Essential Functions:

• Check for physician orders and attaches them to patient medical record to ensure that patients are receiving appropriate tests.
• Choose correct health plan and accurately and research to ensure accuracy when verifying insurance.
• Enter all authorization information accurately as needed.
• Follows guidelines and instructions from senior staff.
• Performs other job-related duties as assigned.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients.
• Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify.
• Visit for more information about E-Verify.
• By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.