Incident Management Specialist

Job Purpose The Incident Management Specialist serves as the frontline support resource for clients, focusing on resolving technical issues, managing service incidents, and ensuring a positive customer experience. This role is responsible for troubleshooting problems across ICE Mortgage Technology platforms, coordinating incident response activities, communicating status updates to clients, and ensuring issues are resolved within established service-level agreements (SLAs).

Responsibilities - Follow established incident management and escalation procedures - Participate in incident response activities such as triage, diagnostics, and customer updates - Resolve client service requests...