Sr. Application Support Analyst

Description:
We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.

Responsibilities:
Understand and own the end-to-end integration of Tesla's Software Application systems
Work directly with software developers and business users to understand issues and provide solutions in real-time
Work through tickets received from business users of globally distributed locations
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
Setup automation and monitoring process to optimize utilization of Software Application systems
Work as an incident commander of production critical calls that require coordination between cross-functional teams

Requirements:
Degree in an Engineering field or equivalent experience
+4 years of support engineering experience working in a globally distributed enterprise level systems
+4 years of working knowledge of SQL and relational database management system
+2 years of experience with Python, Go or other software development language
+2 years of experience with monitoring tools like Prometheus, Grafana, Splunk
+2 years of experience with Incident management and Defect management ticketing tools
Must be able to understand integrated systems, API concepts and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$116,000 - $174,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.