Driver Operations Manager

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving and a team-first mentality will be critical to your success.  This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.

What you’ll do:

• Driver acquisition and onboarding: Consistently maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding across all vehicle types, from bikes to large vans
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US
• Driver operations standards: Identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues
• Performance: Consistently track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Team management: Hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

What we seek:

• Leadership skills to deal with a large and diverse Lalamove community
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
• Data-driven to identify leverages and make the best decisions for the business in every situation
• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication

Requirements:

• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
• Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
• Knowledge and understanding of mobile and web technologies
• Positive & open-minded, result-oriented with strong business acumen
• Good command of both written and spoken English