Shipping / Receiving Supervisor

Job Brief The Shipping and Receiving Supervisor is a key leader in our warehouse, primarily responsible for supervising a team of warehouse personnel to ensure a safe and efficient work environment. They work to achieve and lead the efficient operation of all levels of production, oversee incoming goods, storage and outbound goods, and produce and maintain all necessary workflow and process documentation required in connection with the planning and execution of the logistical and technical elements of warehouse operations.

This individual is a “working” supervisor and will be on the floor approximately 90% of the time working with and developing team members in regard to order picking, receiving, loading/unloading trucks or other assignments as directed by leadership.

Duties and Responsibilities

• Safety Maintain the company’s health safety policies, ensuring safe working conditions and practices within the warehouse.
• Overall responsibility for all aspects of the effective supervision, training development and health, safety and welfare of your team Generate and implement changes in processes and use of equipment to increase efficiencies, improve safety and quality, reduce cost, and improve employee morale.
• Production Plan and coordinate the incoming goods, storage and dispatch of items in a timely manner to achieve your team objectives and Key Performance indicators (KPI’s) as determined by the Operations Manager.
• Ensure quality procedures and team production and quality targets are strictly adhered to for department.
• Oversee and maintain production schedules to ensure shipping deadlines are met in timely manner.
• Responsible for ensuring the quality of product and service within the warehouse is maintained at the highest possible standard for the customer.
• Assist shipping, receiving, expedite and other roles as needed.
• Inventory integrity Ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-conforming product.
• Research and verification of receiving discrepancies, short receipts and overages.
• Organizing and ensuring accurate and periodic cycle counts, research and reconciliation to stock variances.
• Research and resolution to customer shortage and overage claims.

Identify problem trends and implement procedures to minimize waste and cost, supervise reclamation of damaged goods Returns:

• Responsibility for processing inbound customer defective returns Maintaining accurate inventory in W-2.
• Oversee returns to manufacturer.