Business Center Procore Manager

SourceBlue is a subsidiary of Turner Construction Company that has been purchasing materials and equipment for major construction projects since 2001. With a staff of 350+ dedicated professionals and ~$1B in equipment and materials procured annually, we provide Clients with comprehensive supply chain services that are unmatched in the industry today.

Internal Applicants

This position can be performed from any Turner office.

Position Description

The Business Center Procore Manager is responsible for operational execution, compliance, training, and continuous improvement of Turner’s Procore platform within the Business Center. This role ensures consistent implementation of national standards while supporting project teams, coordinating office-level trainers, and partnering with the Procore Program Director to improve workflows, training, and system performance.

Essential Duties

Key Responsibilities

• Project Launch Oversee standardized Procore setup for all new projects.
• Ensure project launches meet target timelines for staff training and Procore setup.
• Validate template and workflow compliance at project kickoff.
• Training User Readiness.
• Manage BC training program for new and experienced staff.
• Ensure new hires are Procore-ready within 1 month of assignment.
• Supervise and develop trainers assigned in your BC Maintain alignment between training materials and current workflows not only within the BC, but also with the other BCPMs.
• Help Desk Issue Trend Management Reinforce following the Procore User Support Hierarchy.
• Monitor BC help-desk tickets and identify recurring issues with a goal to reduce help desk reliance over time.
• Perform root cause analysis to reduce repeat tickets.
• Coordinate systemic fixes with HQ and IS.
• Software Updates Beta Testing Participate in Now, Next, Future (NNF) discussions with Procore.
• Review Procore updates and assess workflow impact.
• Coordinate BC participation in beta testing.
• Communicate software changes to project teams.
• Evaluate and recommend plug-in software that is complimentary in how we use Procore.
• Stay current with AI and how we can leverage functionality and agents to further improve the work of our staff.
• Provide feedback on what enhancements and improvements will best support Turner’s needs.
• SOP Maintenance Alignment Gather Lessons Learned and feedback from users and trainers.
• Identify when workflow changes require SOP updates.
• Collaborate with HQ on documentation revisions.
• Ensure BC adoption of updated procedures.
• Participate in the development of new SOPs for all new system tools.
• Auditing Compliance Conduct quarterly Procore audits within the BC.
• Track compliance, audit pass rates, and SOP deviations.
• Share audit/compliance results with Office, BC, and HQ, as necessary.
• Metrics Reporting Develop improvement plans when teams miss targets.
• Submit quarterly performance metrics to HQ.
• Work with local leadership (office, BC) so they know how to obtain and assess metrics and reporting.
• Provide structured feedback on operational friction and improvement.