Director of Clinic Surgical Services

Leads with integrity, fosters a culture of patient-centered care, develops and engages high-performing teams, ensure operational and financial excellence, maintain regulatory compliance, and drive continuous improvement to achieve organizational goals and exceptional patient outcomes. Provides leadership and direction for a defined business unit and to ensure continuity and consistency across and throughout departments within the business unit.

Accountabilities include program/business development, quality of services, short and long range planning directly related to the business unit, to achieve goals and objectives, fiscal control and responsibility to manage revenue and costs, physician and interdepartmental and intradepartmental relations, and personnel management. Partners as a dyad with physician leadership to ensure the integrated delivery of high-quality services sharing joint accountability for the clinical, operational, financial, and strategic performance of the assigned department, service line, or clinical program.

Cultivates physician and provider relationships to both assess needs as well as engage physicians in the design and delivery of services. The dyad model ensures alignment between clinical excellence and operational effectiveness in support of high-quality, patient-centered care. Essential Job Functions • Director Leadership Attributes Talent Management:

Recruits, develops, and retains high-performing teams. Fosters employee engagement and professional growth. Conducts performance evaluations and provide coaching Promotes diversity, equity, inclusion, and belonging.

Models role with professionalism and integrity. Inspires trust and credibility among staff and leadership. Leadership Builds collaborative relationships across departments.

Models ethical behaviors, professionalism and integrity. Monitors key performance indicators (KPIs), productivity, and resource utilization. Manages budgets responsibly.

Leads organizational change effectively. Demonstrates resilience, adaptability, and emotional intelligence.

Decision-Making and Accountability

Makes timely, data-driven decisions. Balances clinical, operational, financial, and employee considerations. Accepts accountability for results.

Demonstrates sound judgment during routine and crisis situations.

Compliance Management

Ensures compliance with regulatory, accreditation, and legal requirements. Maintains readiness for surveys and audits. Supports patient safety initiatives and risk mitigation practices.

Upholds ethical standards and organizational policies.

Business Acumen

Demonstrates and further develops competencies in the areas of leadership, fiscal management, employee engagement, human resources knowledge, organizational dynamics and governance, organizational communication, strategic planning, change management, risk management, compliance, patient safety and quality improvement.

Standard Expectations

Takes responsibility for professional growth and development needs; meets all educational requirements. Practices and implements process improvement principles and oversees assessment and in areas of responsibility.

• The Director is responsible for the overall planning and directing of a comprehensive, multifaceted programs for the Clinic Surgical Services. Services includes Orthopedics and Neurosurgery. Works in collaboration with hospital leadership to ensure continuity and operational efficiency as a system. Strategically works with leadership on business growth and development.
• In collaboration with Senior Leadership, physician leadership, other medical staff, and other health care providers, leads, develops, and revises programs which enhance the business unit. Decisions specify the business unit and departmental priorities to be accomplished by the Supervisor/Coordinator and how resources will be allocated. Acts as a recognized area expert within Billings Clinic and to other health care providers.
• a) Provides strategic direction, program planning, development and implementation for all aspects of clinic surgical services
• b) Assesses program and service offerings and needs of populations served
• c) Responsible for management of patient satisfaction for services
• Leads business unit in the overall marketing, program development, and service priorities that support a quality-focused environment and the financial objectives of the organization/business unit/department. Coordinates with Senior Leadership and physicians to assure continuity in pursuing business unit/system goals and synergy in implementing plans and problem resolution.
• Knowledge of Billings Clinic and regional partner overall strategic plans, federal and state regulatory and compliance regulations, comfortable communicating with BC, community and regional leadership, providers and staff.
• Practices process improvement principles to assess and improve the quality of the service/care provided within business unit. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance for business unit and ensures business unit and staff compliance.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.
• Leads evaluation, selection, and integration of health care technology and information management systems within the business unit that supports quality of care/financial needs and the efficient use of resources.