Supervisor, Service Contract Operations (onsite Twinsburg, OH)

Job purpose The Supervisor, Service Contract Operations, is a hands-on role responsible for complex Service Contract and Customer Master Data entry, maintenance and troubleshooting. The position resolves escalated issues and participates in process and control improvements. This role supervises a small team, providing day-to-day direction, workload coordination, coaching, and performance feedback while retaining substantial responsibility for operational work.