Vice President of Customer Success

Join Hippocratic AI as the Vice President of Customer Success. In this role, you will build and lead a dedicated payer customer success organization, partner closely with various teams, and develop a comprehensive payer customer success strategy. You will establish trusted relationships with health plans and managed care organizations, drive customer retention and expansion, and serve as the voice of the payer customer within the organization. This is a field-facing role with 25-40% travel.

• Construire et diriger une organisation de réussite client dédiée aux payeurs, en recrutant et en développant des cadres et des spécialistes de la réussite client.
• Développer et exécuter une stratégie complète de réussite client pour les payeurs, alignée sur la mission et les objectifs commerciaux de Hippocratic AI.
• Établir et entretenir des relations de confiance avec les plans de santé, les organisations de soins gérés, les PBM et d'autres entités payeurs à des niveaux exécutifs et opérationnels.

• Exceptional interpersonal and communication skills with proven ability to influence and inspire cross-functional teams, customers, and senior executives
• Demonstrated experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership—translating between clinical, operational, and executive perspectives
• Data-driven mindset with hands-on experience leveraging payer-specific metrics and analytics (HEDIS/STARS, MLR, per-member-per-month cost trends) to inform strategy and decision-making
• Deep understanding of the payer/health plan industry including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state Department of Insurance)
• Proven track record driving customer success in B2B SaaS or healthcare technology companies serving payer organizations, with demonstrated ability to hit KPIs and drive revenue growth
• Deep understanding of workflows within health plans and managed care organizations, with demonstrated ability to align AI solutions to payer operational processes and business priorities
• Proven experience scaling customer success teams and processes in high-growth startup or scaling technology environments
• 10–15 years of professional experience in customer success, account management, or related leadership roles within the payer/health plan industry, with 7+ years in customer-facing leadership positions
• Bachelor's degree from an accredited university
• MBA, MHA, or advanced degree in Business, Healthcare Administration, or related field
• Demonstrated thought leadership in the payer industry, including speaking at major payer conferences (AHIP, RISE, AMCP) or industry forums
• Hands-on familiarity with AI-based solutions and their application in payer operations—prior authorization automation, member outbound engagement, clinical decision support
• Experience with value-based care models and payer-provider collaboration initiatives
• Existing relationships with senior leaders at major national and regional health plans
• Track record building customer success organizations from the ground up in emerging categories