Staff Solutions Architect (Business Systems)

Join Tonal, a leading fitness technology company, as a Staff Solutions Architect. In this role, you will own end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem, including NetSuite, Salesforce, and our integration layer. You will be accountable for the full development lifecycle of the initiatives you lead, from understanding the business problem to designing the future process and system solution, leading the technical design, defining and executing the test approach, and seeing the change through to delivery and adoption. You will work closely with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, and analyze current-state processes. You will also own system solution design, assist technical leads in authoring and reviewing technical design documents, and contribute to enterprise architecture decisions. Additionally, you will develop test strategy and test cases, execute and coordinate testing, and own the solution through cutover, hypercare, and handoff to support.

• Partnership with stakeholders to define systems strategy and gather business requirements.
• Ownership of system solution design across NetSuite, Salesforce, and integrated applications.
• Development of test strategy and test cases, execution and coordination of testing, and driving defects to resolution.

• Growth mindset and genuine interest in learning new systems and domains
• Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report
• Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel
• Proven ability to build cross-functional relationships that make large-scale process and system changes stick
• Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments
• 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
• Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments
• Ability to move in a single day from detailed technical configuration discussions with engineers to future-state strategy conversations with senior business stakeholders
• Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring
• Comfortable challenging the status quo - with the knowledge to explain why - and leading by example in improving ways of working
• Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems
• Experience with agile delivery methodologies and common SDLC frameworks
• If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application
• At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength
• We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours
• We would love to hear from you!
• We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds
• Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight
• Familiarity with WMS, 3PL, and carrier integrations
• Best-practice knowledge of IT General Controls - change management, access controls, segregation of duties - and how to design systems that hold up to audit