Senior Manager of Talent Operations

Join Toast, a leading restaurant technology platform, as the Senior Manager of Talent Operations for North America. In this role, you will be responsible for delivering a seamless employee experience throughout the employee lifecycle, managing a team of people operations professionals, and driving continuous improvements in service delivery. You will work closely with various stakeholders across the organization and have a significant impact on the company's success.

• Lead the delivery of People Services (Shared Services) for the North America region, ensuring high-quality service delivery across the employee lifecycle.
• Coach, manage, and develop a team of people operations professionals, focusing on continuous improvements and automation to enhance efficiency.
• Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive the adoption of an evolving service delivery model.

• To be successful in this role, you must have a customer-centric and continuous improvement mindset, a proven ability to leverage technology and processes to elevate the employee experience, strong stakeholder management as well as experience building and managing a shared services team in a global matrixed organization
• Proficiency in leveraging AI technologies, including platforms like Claude, to optimize operational workflows, accelerate service delivery, and elevate overall employee experience
• Experience operating in a matrixed structure
• Prior exposure to or background supporting the EMEA market is highly desirable
• Excellent analytical, problem solving and decision making skills with a strong attention to detail
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday and ServiceNow is valuable)
• Familiarity with SOX and have managed programs and processes that are SOX compliant
• Expertise in Global HR Transformation, strategy, design and transition of People Operations to create value for the organization
• Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree; or a PhD with 5+ years experience; or equivalent experience
• 5+ years of proven people management and leadership experience in a global organization
• Manage compliance with labour regulations, GDPR requirements and best practices to ensure Toast remains compliant
• 7+ years of experience in managing People Operations/Shared Service Functions