User Care Advisor

Join Rain, a fast-growing fintech company, as a User Care Advisor. In this role, you will be responsible for improving app engagement, solving technical issues, and providing a positive app experience through live chat. You will communicate with customers via phone, email, SMS, and chat, troubleshoot technical problems, and work with internal departments to meet customer needs. This position offers remote work options, opportunities for growth, and a flexible benefits package.

• Communicate with customers via phone, email, SMS, and chat to provide knowledgeable answers to questions about the product, pricing, and availability.
• Troubleshoot technical problems and work with internal departments to meet customer's needs, effectively communicating with the engineering team to resolve app bugs and problems.
• Educate and assist customers in a fast and friendly manner, improving app engagement and providing a positive app experience through well-researched financial advice.

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Conversational level Spanish preferred
• Experience in Customer Service or Customer facing role
• Experience using ZenDesk, Intercom, or related tools
• Experience working in a high paced work environment
• Experience working in Financial Services or Fintech software companies
• A willingness to learn and grow
• 1-2 years of customer service experience preferred
• Fintech, HR tech, or payments experience is a plus—but not required