IT Support Specialist

Join Rogo, a fast-paced startup focused on building AI for the world's top financial institutions. As an IT Support Specialist, you will be the first line of support for our employees and the technology they depend on every day. You will manage day-to-day helpdesk operations, the full device lifecycle, software licenses, employee onboarding and offboarding, and office AV. This is an on-site role in our New York City headquarters, and you will work closely with the Security, People, and Operations teams.

• Own day-to-day helpdesk operations, triaging and resolving employee requests through our ticketing system with fast, accurate, and helpful support across hardware, software, access, and connectivity issues.
• Manage the full device lifecycle: ordering, enrolling in device management, deploying, maintaining, and securely retiring and disposing of employee equipment.
• Support employee onboarding and offboarding, including account provisioning and deprovisioning through our identity platform.

• Learn quickly and are excited to help build the IT function, not just maintain it
• Are comfortable troubleshooting AV, including conference room systems, cameras, microphones, and TVs, and supporting special event setups
• Have experience coordinating and shipping IT equipment to remote employees and offices
• Communicate clearly and patiently with colleagues at every level, and know when and how to escalate an issue
• Understand networking fundamentals and are familiar with common networking devices
• Prioritize effectively across a busy queue, balancing urgent requests with longer-term projects
• Bring working knowledge of MDM platforms (Iru, Intune, Jamf), identity and access tools (Okta, Entra ID, Active Directory), and ticketing systems
• Have 2+ years of hands-on IT support or helpdesk experience, ideally in a fast-paced startup or SaaS environment
• Familiarity with Google Workspace or Microsoft 365 administration
• Experience supporting a Mac-first environment
• Exposure to scripting or automation (Bash, Python, or PowerShell) to streamline repetitive tasks
• Relevant certifications (CompTIA A+, Network+, Apple Certified Support Professional, or equivalent)
• Experience supporting employees in financial services or other security-conscious environments
• You are curious. You find joy in learning about AI, technology, and finance
• You are ambitious. You have fun solving problems that others think are impossible
• You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity
• You are collaborative, organized, thoughtful, and kind