Senior Data & Analytics Product Strategic Operations Manager

ServiceNow

Palm Beach, United States Posted October 28, 2026

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Remote Full-time Senior
Job Description

Join our Data and Analytics (D&A) Product team as a Senior Manager, Data & Analytics Strategic Operations. In this role, you will drive critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution. You will lead cross-functional programs, establish and report key product and business metrics, and collaborate with various teams on key business cadences. This is an individual contributor role with full strategic authority and accountability for outcomes.

  • Conduire les priorités et initiatives stratégiques les plus critiques de l'équipe Data and Analytics, en opérant à l'intersection de la stratégie et de l'exécution.
  • Identifier, prioriser et accélérer les programmes de la plus haute complexité, ayant un impact quantifiable sur les revenus et la position sur le marché.
  • Diriger des programmes transversaux avec les équipes Produit, Ingénierie, Expérience, Marketing, Ventes et Succès Client.
  • Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams
  • Professional certification, such as Project Management Professional (PMP) or equivalent
  • Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
  • Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently
  • 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus
Required Skills
cross-functional collaboration collaboration customer success go-to-market PMP communication project management decision making problem solving
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