Senior Manager of IT Operations

Join Suno, a high-growth company, as the Senior Manager of IT Operations. In this role, you will lead a team of IT Engineers and build the IT Service Desk, overseeing IT operations across four US offices. Your success will be measured by the impact of your team, and you will partner closely with various departments, including Operations, People, Finance, Security, and Engineering. You will also manage vendors and partners, lead IT for the West Coast, and own operational outcomes.

• Lead the IT operations team, ensuring the smooth functioning of corporate IT systems across multiple locations.
• Establish clear ownership over operational areas, ensuring top-notch service and leveraging AI and automation to scale efficiently.
• Partner closely with various departments, including Operations, People, Finance, Security, and Engineering, to align IT operations with business goals.

• Strong people leadership — you've hired, coached, given hard feedback, and managed performance, including for people in other offices and time zones
• Judgment under growth — you can tell a one-way door from a two-way door, move fast on the reversible, and slow down on the consequential
• Clear written communication — you need to be able to communicate clearly and concisely for executive, business, and technical audiences
• You've built a support function, not just inherited one — you can discuss service model, SLAs, staffing, and deflection you put in place and what changed because of it
• 10+ years in IT, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company
• Working knowledge across the stack your team owns — identity (Okta or equivalent, SCIM, IGA), Apple-first endpoint management, Google Workspace and Slack administration, office networking and A/V, and zero-trust networking (Tailscale or comparable) — deep enough to set priorities, review your team's work credibly, and ask the right questions, without needing to be the best engineer in the room
• Willingness to travel (up to 25%) to lead team members and support offices across Suno locations, with a deliberate cadence in Cambridge and NYC during the first six months
• Experience running IT through a multi-office expansion — new sites, floor expansions, and the integrators and vendors that come with them
• ITSM design experience — intake, categorization, SLAs, and reporting from scratch; AI-powered self-service a plus
• Hands-on background with Okta, SCIM provisioning, and IGA tooling (Lumos, SailPoint, Saviynt, or comparable)
• Modern Apple MDM (Iru, Jamf, Jumpcloud) and endpoint security partnerships (CrowdStrike, SentinelOne, Expel, or similar)
• Experience as an early IT leader at a company that grew from hundreds to a thousand employees
• Tailscale or another zero-trust network layer in production — ACL design, device posture, SSO integration