Service Campaigns & Compliance Specialist

Description:
Tesla is seeking a Service Campaign Specialist to join the Service Campaigns & Compliance team focused primarily on North America Service Operations, but also supporting global processes and system improvement efforts.
In this role, you will work with key teams across Tesla to launch business-critical service campaigns and ensure our customers have the best ownership experience possible.  The Service Campaign Specialist will coordinate several workflows to define, develop, and communicate the repair solution for Service teams.
This position requires a strong understanding of business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal.  The Service Campaign Specialist will need to be able to keep the “big picture” in mind while addressing the unique operational challenges we face.

Responsibilities:
Manage multiple Service Campaigns and initiatives to improve vehicle quality
Collaborate in a cross-functional team environment to drive various campaigns from inception to execution in the field
Support ongoing improvements of service campaign processes and systems
Maintain a high degree of confidentiality and exercise sound business judgment. Interact in a professional manner with senior executives. Effectively handle multiple priorities to meet all objectives and deadlines
Audit historic campaigns for accuracy, content improvement
Take ownership of internal policy documentation where needed and ensure all campaign activity is properly tracked and maintained

Requirements:
2-4 years of project management experience and/or 3+ years of professional experience
Excellent leadership, communication, and interpersonal skills with a high degree of professionalism
Experience in cross-functional project management, and proven ability to drive projects to successful conclusion. Ability to establish and maintain cooperative working relationships with internal and external partners
Vehicle legislation and homologation experience would be desirable
Able to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoys challenges. Ability to deliver results through influence without authority
Highly organized, with good time management skills, attention to detail and sense of urgency. Proven ability to work creatively and analytically to solve problems
Proficient in using software such as Microsoft office, Vizio, Jira, confluence. Proficient in analyzing data using data sources such as Ziplabs, Tableau and Excel, with acute attention to detail

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$88,000 - $162,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.