Sr. Software Product Manager, Insurance Claims

Description:
We are seeking an experienced Senior Product Manager with deep vehicle insurance claims expertise to lead the development of products and tools that drive Tesla's internal claims process. In this role, you will combine your claims industry knowledge with product management skills to build solutions that optimize the end-to-end claims lifecycle, reduce processing times, and improve customer outcomes. Your understanding of claims operations, damage assessment, and settlement processes will be critical in defining requirements and delivering products that revolutionize how Tesla handles vehicle insurance claims.

Responsibilities:
Define and document product requirements for claims management systems and tools, leveraging deep understanding of the claims lifecycle from first notice of loss through settlement
Partner with Engineering, Design, and Claims Operations teams to develop products that streamline claims intake, damage assessment, appraisal, and settlement processes
Apply hands-on claims expertise to identify pain points in current claims workflows and translate operational needs into innovative product solutions
Develop products that optimize coordination between claims handlers, collision repair facilities, appraisers, and customers throughout the repair process while also capturing claims data, fraud detection and loss trends
Create product roadmaps focused on improving key claims metrics including cycle time, settlement accuracy, customer satisfaction, and loss ratios
Collaborate with Claims Operations teams to understand their daily workflows, challenges, and requirements for managing vehicle damage claims effectively
Develop products that ensure compliance with insurance regulations and claims handling best practices across different jurisdictions
Stay current on claims industry trends, emerging technologies, and best practices to incorporate innovative solutions into Tesla's claims products

Requirements:
Define product requirements for claims management systems covering the full claims lifecycle from first notice of loss through settlement
Requires 5+ years auto insurance claims operations experience (hands-on claims handling, damage assessment) + 2+ years product management experience
Partner with Engineering, Design, and Claims Operations to streamline intake, damage assessment, appraisal, settlement, and repair coordination processes
Translate operational pain points and claims workflows into innovative product solutions that improve cycle time, settlement accuracy, customer satisfaction, and loss ratios
Deep expertise required in claims lifecycle including coverage analysis, liability determination, damage appraisal, and settlement processes
Strong understanding of insurance regulations, claims compliance requirements, and best practices across different jurisdictions
Bridge communication between claims operations teams and technical engineering teams with exceptional analytical and problem-solving skills
Develop products for fraud detection, loss trends analysis, and coordination with collision repair facilities and appraisers
Insurance designations (CPCU, AIC, AIS), electric vehicle claims experience, and knowledge of ML applications in claims processing is preferred
Stay current on claims industry trends and emerging technologies to incorporate innovative solutions into product roadmaps is preferred

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$136,000 - $264,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.