Manager, Commercial Energy Service Business Systems & Process Architecture

Description:
Tesla’s Commercial Energy Service organization delivers mission-critical service across global solar, battery storage (Megapack), and electric vehicle charging networks (Supercharger). As we scale rapidly, our ability to maintain fleet health, ensure service reliability, and delight customers hinges on efficient, data-driven business process and software infrastructure.

We’re seeking a strategic Manager, Commercial Energy Service Business Systems & Process Architecture to lead the design, optimization, and execution of business systems and operational workflows that power our field service, technical support, asset management, and other customer engagement functions. This role sits at the intersection of business operations, data analysis, and cross-functional leadership.

You’ll be embedded in daily operations—partnering with IT, Field Service, Technical Support, Finance, Service Engineering—to identify bottlenecks, define improvement opportunities, and drive the implementation of solutions that reduce cycle times, improve service quality, and lower operational cost.

Responsibilities:
Lead end-to-end analysis and redesign business processes across Commercial Energy Service operations to improve efficiency, scalability, and customer impact
Translate complex business needs into clear, actionable problem statements and solution requirements
Leverage operational and performance data to identify trends, assess outcomes, and guide strategic decisions
Partner with cross-functional teams to validate solutions and ensure alignment with business objectives and long-term scalability
Own the evaluation of implemented solutions, tracking KPIs and driving continuous improvement through iterative feedback
Championing a data-informed culture, enabling faster, more effective decision-making across field service, asset management, and support functions
Lead cross-functional initiatives from concept to execution, serving as a trusted advisor to business leaders and driving execution excellence

Requirements:
Degree in Business, Engineering, Operations, or a related field; or equivalent experience
7+ years of experience in business process architecture, operations management, or systems analysis—preferably in complex, fast-paced environments
Proven ability to use data to drive decisions, improve processes, and influence outcomes across technical and non-technical stakeholders
Strong analytical mindset with experience in performance measurement, root-cause analysis, and process optimization
Excellent communication and leadership skills—able to lead without direct authority and build consensus across teams
Experience working in or with field service, asset management, or technical support operations is highly desirable.
Comfortable operating in ambiguity, balancing short-term execution with long-term strategy

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$108,000 - $198,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.