Cellular Support Specialist, EMEA

Description:
This role can be based out of different Tesla locations in Spain.
The Cellular Solutions Administrator - IT Operations, is at the forefront of supporting our remote environment across all regions.  We are the face of Tesla IT and act as a primary contact for our remote user base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle cellular related issues. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment.

Responsibilities:
Manage and maintain a robust customer service experience with cellular requests
Respond to Cellular requests and incidents from users at different levels
Proactively ensure the highest levels of cellular infrastructure availability in Tesla Centers
Diagnose cellular, or MDM-related issues and address
Develop and maintain standard operating procedures and processes
Work closely with multiple IT Operations teams to resolve issues and deploy equipment into production environment
Responsible for maintaining hardware inventory
Lead various hardware management projects
Develop and maintain strong relationships with our business partners and vendors
Participate in on-call activities and follow escalation process to provide 24/7 support

Requirements:
Bachelor’s degree or equivalent training/education
Five years of industry experience and vendor management experience
Experience with supporting senior level executives and Experience with wireless technologies including LTE, UMTS, GSM, CDMA, Bluetooth, WIFI
Strong background in supporting and troubleshooting Android and iOS devices
Experience with Mobile Device Management (Airwatch, Intune, DEP)
Solution driven mindset, strong problem solving and analytical skills
Excel Proficiency, proven ability to manipulate data sets, create pivot tables, generate and perform analysis on reports
Ability to effectively communicate with a variety of stakeholders including internal customers, management, executive leadership, teammates, and vendors
Ability to organize and prioritize workflow to meet established timeframes
Strong attention to detail with excellent follow up