Director, Software Engineering

ServiceNow

Santa Clara, CALIFORNIA, United States Posted October 29, 2026

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On-site Full-time Executive
Job Description

Director, Software Engineering Compute will lead the engineering organization that builds and operates our compute platform. You will evolve it into a scalable, efficient, and AI-driven compute model spanning private and public cloud, covering scheduling, capacity management, and performance engineering.

What you get to do in this role:

  • Lead the compute engineering organization, providing technical leadership, mentoring, and career development for managers and engineers.
  • Own the roadmap for the compute scheduler, including placement, bin-packing, prioritization, preemption, and fairness across workloads.
  • Define and drive the compute-at-scale model, including unit economics such as cost per workload, utilization, and capacity headroom.
  • Lead capacity management for private and public cloud: demand forecasting, reservations, procurement, and cross-cloud placement.
  • Establish and scale a performance engineering practice: benchmarking, load and scale testing, regression detection, and SLOs for scheduling latency and throughput.
  • Apply AI and ML to demand forecasting, anomaly detection, and placement optimization. Set the AI/ML roadmap and decide where it outperforms heuristics.
  • Work with product management, SRE, FinOps, and infrastructure partners to set priorities and tie capacity decisions to cost and customer outcomes.
  • Drive engineering excellence through architecture reviews, design standards, and modern software and DevOps practices.
  • Anticipate technical and organizational risks that affect multiple products or platforms, and provide clear, structured mitigations.
  • Assess availability, scalability, and operational risk across compute systems, and lead the optimization work that follows.
  • Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization.
  • Share best practices and engineering standards with other teams across the organization.
  • Define success measures for the first 12 to 18 months, such as utilization gains, scheduler latency targets, forecast accuracy, and cost per unit.
Required Skills
software development leadership mentoring roadmapping time management forecasting procurement testing machine learning artificial intelligence product management DevOps
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