Front Office Agent - Full Time (Empfangsmitarbeiter/in (Hotel))

Front Office Agent - Full TimeJob DescriptionThe focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.

Your duties will also include the following:- Looking after our guests, including check-in and check-out- Reviewing and processing bookings, overbookings and options- Invoicing, including managing payments, as well as cash transactions and cashing up- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.- Gaining interdepartmental insights into new areas of activity by working in our multicultural teamsBenefits:- Bonus program:

The better the guests rate their stay, the higher the bonus!- Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.- Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.- Develop personally and professionally:

With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.- Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.QualificationsWhether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority.

You will also:- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry- Be open and communicative and have a solid command of English. Dutch would be a plus, but not a must.- Be a team player and willing to provide assistance across departments – we achieve our results together