Medical Assistant/Patient Care Coordinator (Outpatient)

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center.

Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Job Summary

Performs non-invasive, routine, technical support services under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner or nurse midwife. Greets and directs visitors and provides clerical support including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Schedules patient appointments.

Obtains all necessary billing, insurance and other demographic information.

Job Requirements

Education and Work Experience:

High School Education/GED or equivalent:

Required Licenses/Certifications:

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) or equivalent combination of licensure and experience:

Preferred Basic Life Support (BLS) Health Care Provider certification from approved vendor per AH policy:

Required Successful completion of audiometry and vision training or have a certificate from CHDP within six months of hire.:

Preferred Phlebotomy certificate:

Preferred Facility Specific License/Certifications:

Basic Life Support (BLS) certification from approved vendor per AH policy:

Required Essential Functions:

• Sets up exam rooms and checks in patients.
• Maintains a patient recall system, including continuity of care log for lab tests, referrals and transfers.
• Obtains vital signs.
• Reports significant findings and pertinent patient observations to clinic physician.
• Performs venipunctures, audiometry and vision testing as ordered.
• Answers phone, takes messages and directs call to the appropriate person.
• Admits patients into clinic.
• Pulls charts, processes encounter forms, verifies insurance and patient information in computer.
• Makes appropriate updates, copies/scans insurance information for clinic registration.
• Prepares charts with appropriate forms necessary to complete the visit.
• Performs filing activities for department.
• Orders and maintains an adequate inventory of all office supplies and equipment.
• Identifies current status of patient's insurance, as well as range of benefits.
• Identifies and collects co-payments and limits of services for all patients.
• Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination as ordered.
• Completes and forwards all required information, charts, records, documents and/or films as requested.
• Requests previous patient records from medical records as needed.
• Maintains department records, reports, statistics.
• Provides appropriate forms to billing and other departments.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
• Digitizes films from prior studies.
• Receives payment from attorneys for copying films or creating CDs.
• Coordinates the storage of films in the assigned storage area.
• Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized.
• Communicates with those waiting.
• Monitors panels for alarms and reports to appropriate department.
• Provides coverage and/or assistance when necessary to maintain quality standards of the department.
• Compiles information for reports, manuals, handouts and meetings as needed.
• Performs other job-related duties as assigned.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients.
• Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify.
• Visit for more information about E-Verify.
• By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.