Software Dev Manager III, Trusted Order Remediation Experiences (TORX)

As a Software Development Manager on the Guaranteed Remediation Experience (GRX) team, you will lead the development of the systems that make Selling Partners (SPs) whole when something goes wrong, resolving claims, reimbursements, and remediation outcomes accurately, quickly, and at scale. The successful candidate is exceptional at working backwards from the customer to understand their journey, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects and goals, effectively influences across teams, and leverages data to inform technical decisions and strategy. Success in this role is defined by delivering high-quality, scalable software that increases the speed and accuracy of remediation and delivers concrete business outcomes that strengthen Seller trust and accelerate the Amazon flywheel.

Key job responsibilities

• Manage the entire software development lifecycle, from planning and prioritization to design and delivery.
• Ensure the delivery of high-quality, scalable, and innovative remediation and claims systems.
• Foster a culture of excellence in software engineering and operational practices.
• Model Amazon's Leadership Principles to those around you.
• Challenge the status quo and drive a vision of continuous invention.
• Collaborate with cross-functional teams to translate complex data dependencies, new AI and ML technologies, and challenging constraints into reliable, automated remediation outcomes for Selling Partners.
• Drive team growth and development through recruiting, mentoring, and leadership.
• Collaborate with Product, UX, and Science teams to align customer needs and business goals.