PC & Media Technician

Job Title

PC Media Technician Department: Information Technology Reports to: Supervisor of Media and Technology Status:

Full-Time, Benefit Eligible Location: Lisle Campus Salary: $19.23 hourly Position Summary: Provide essential IT technical support, including audiovisual (AV) technology, across campus.

As an PC Media Technician, you'll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role with responsibilities including, but are not limited to, desk side computer repair, hardware and software updates, moving computer equipment across campus, general troubleshooting, and AV systems such as smart classrooms, multimedia setups, and campus events.

Essential Job Responsibilities

• 1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms.
• Provide ongoing maintenance and support of hardware, software, smart classroom media devices, and presentation equipment.
• 2. Provides staffing for the University’s walk-up Help Desk as needed with in person support, answering or making calls to users, replying to email, or responding to assigned tickets in the Help Desk software.
• 3. Assist with tracking and updating of hardware and software asset inventory.
• 4. Coordinate outsourced hardware repairs for IT/AV equipment such as computers, AV equipment, and printers.
• 5. Setup and operation of AV/IT equipment at programs, events, seminars, board meetings and any other special events that occur on or off campus.
• Schedule and set up web video conferences and/or conference calls as needed for large events.
• Manage event requests and attend 4-2-1 meetings to ensure event requirements and setups.
• 6. Develop creative resolutions to current and anticipated challenges using existing technology, new technology, and new applications of technology the university already deploys.
• 7. Other duties as assigned.

Other Functions

• 1. Customer service is integral to this position and requires a high degree of professionalism.
• 2. Mentor Student workers when assigned to the same tasks.
• 3. Assist others in IT to support special project implementations.
• 4. Must be punctual, reliable, and flexibility to work extended or modified hours